Visa fee and service charges are non-refundable irrespective of whether visa is issued or not. The fee that you have paid is for an application processing and entry clearance decision-making service and not the guaranteed delivery of a visa. You will not be entitled to a refund either from Zabeel Star Travel & Tourism LLC including Zabeel Star Service Fee.
Processing time for visas quoted by Zabeel Star Travel & Tourism LLC are approximate and based on processing times provided by Consulates. Processing time should be calculated starting the next business day of the date when the documents are delivered to Zabeel Star Travel & Tourism LLC Consulates may request additional documents and may delay and/or deny processing at their discretion without further explanations. Zabeel Star Travel & Tourism LLC will not be held responsible for any delays, cancellations, financial and other losses due to denial or delay in processing. No service fees, embassy fees, courier fees, shipping charges or any portion thereof will be refunded due to delays or denial of service.
Zabeel Star Travel & Tourism LLC will not be liable for any delays prior to departure or during travel to any hotels / resorts brought about by airline technical difficulties, strikes, weather conditions or any other circumstances out of our control. Any expenses relating to these unscheduled extensions will be for the passengers own account.
Inclusions and Exclusions of package price
The price of any holiday booked includes only the items specified. It does not include items of a personal nature including, but not limited to, personal insurance, transport to your outbound airport unless specified, refreshments, telephone calls, laundry, gifts, meals and beverages unless specified, optional excursions, passport and visa fees, porterage, gratuities or taxes, unless otherwise specified, which shall in each and every case be the responsibility of the client. Hotel check-in/check-out times are fixed and there are no guarantees for early/late check-in/out unless paid for by the client.
Amendments / Changes
Once a booking has been confirmed any amendments must be advised and confirmed latest by 48 hours before travelling by the lead passenger on the booking and will incur additional charges.